We collect and manage data according to the following Privacy Notice with the goal of incorporating our company values: transparency, accessibility, usability, and the highest level of data protection. It is our aim to respect your privacy regarding any information we may collect from you across https://renderwave.online/ , any related websites, and other sources we own and operate (hereinafter collectively referred to as “the Website”).

This Privacy Notice describes the types of information that are collected and recorded by our team and how we use it. This document also explains what measures we take to keep your Personal Data safe and private.

Definitions

For the purposes of this Privacy Notice:

Device means any device that can access the Website such as a computer, a cellphone or a digital tablet.

Personal Data means any information that relates to an identified or identifiable individual.

Services means services provided by us as described in the relative Terms and Conditions of the Website or a contract with you.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Services, to provide the Services on behalf of the Company, to perform Services or to assist the Company in analyzing how the Services are used

Our Contact Details

The data controller of your Personal Data is Quadropolis Ltd, a company incorporated in Kazakhstan under registration number 230640011876, and having its registered address at 75 Auezovsky Microdistrict 1, apt. 5, Almaty, Kazakhstan, А10A1T7 (“the Company”, “we”, “us”, “our”).

Our email address: [email protected].

What Personal Data do We Collect about You?

Account Information: This includes information that you provide to us when creating an account on the Website or submitting an online form, such as your name, email address, username, password.

Billing Information: We may process limited payment details, such as the last four digits of credit card information or other limited payment methods. Please be aware that all your payments are processed by secure payment providers.

Content: We may also collect your order information, such as rendered files, 3D models, images, drafts, and other content provided by you or otherwise created by us or with the use of our Services.

Communications: Correspondence and communication exchanged between you and us through various channels, including email or our Website.

Device Information: When you use the Website on any Device, we may additionally collect and store Device data including; Device ID and geolocation data such as IP addresses. We collect this information to gain an understanding of where the Website is being accessed and in what form, to help improve our Website and Services.

What Happens if You do not Provide us with your Personal Data?

Some of the Personal Data, such as your name or billing information, is necessary to fulfill a contract with you or meet our legal obligations. If you do not provide the Personal Data required to fulfill a contract or comply with legal obligations, you will not be able to use our Services.

Cookies

A cookie is a small data file that websites ask your browser to store on your device. Its purpose is to remember certain information about you, such as your language preference or login details.

We utilize the following types of cookies on our website:

1. Essential Cookies: These cookies are essential for allowing users to navigate our website and access its features. They do not gather any information about you for marketing purposes and do not store your internet browsing history.
2. Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They can be set by us or by third-party providers whose services we have included on our pages. If you choose to disable these cookies, some or all of these services may not work correctly.
3. Marketing Cookies: These cookies are used to deliver content that is more relevant to you and aligns with your interests. They may be utilized to deliver targeted advertisements and measure the effectiveness of advertising campaigns.
4. Performance Cookies: We employ Google Analytics cookies to collect aggregated information on how visitors use our website. These cookies provide us with insights into the usage of our website.

Most modern web browsers offer an option to view and manage the cookies stored on your device. You can access your browser’s cookie settings to customize your preferences.

Here are some links that can assist you in understanding how to manage your cookie preferences:

Chrome;

Firefox;

Safari;

Internet Explorer;

Edge.

Use of Your Personal Data and Legal Basis for Processing

We use your Personal Data for the following purposes:

1. Providing our Services: 

Processing Personal Data is necessary to fulfill contractual obligations and provide requested Services, such as image rendering, architectural rendering, industrial design, or any other Services to you.

We rely on the fulfilment of a contract with you and legitimate interests (for example, ensuring account functionality) as the lawful bases for processing of your Personal Data.

2. Billing and Payment: 

Personal Data, such as Account Information and Billing Information is processed to facilitate billing, invoicing, and payment collection for the Services provided.

We rely on the fulfilment of a contract with you (e.g., to provide the requested Services).

3. Communication and Support: 

Processing Personal Data enables effective communication and support with you regarding your projects, including responding to inquiries, providing updates, and addressing any issues or concerns.

We rely on a legitimate interest basis (e.g. to solve your issues and problems) for processing Personal Data for this purpose.

4. Legal Compliance:

Processing Personal Data may be necessary to comply with applicable legal obligations, such as tax and accounting requirements, responding to legal requests, or enforcing contractual agreements.

We process such kind of Personal Data to comply with our legal obligations.

5. Security and Fraud Prevention: 

Personal Data may be processed to ensure the security and integrity of the rendering Company’s systems, detect and prevent fraudulent activities, and protect the rights and interests of both the Company and its business partners.

We have a legitimate interest in processing Personal Data for safety and security purposes (for instance, to protect our business from fraud).

6. Research and Development:

We may utilize the data we collect for testing, research, analysis, and development purposes. This enables us to improve and enrich the Services, marketing campaigns, user relationships, develop new features and products.

We have a legitimate interest in understanding how you use the Website (e.g., to improve our Website).

7. Marketing and Promotions:

Personal Data may be processed for marketing and promotional activities, such as sending newsletters, updates, special offers, or conducting market research to better understand client preferences and needs.

We have a legitimate interest in processing Personal Data for marketing purposes (for example to create promotions that suits you better). In cases where it is required by law, we may request your consent to process your Personal Data, particularly for sending you marketing communications.

Retention of Your Personal Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Notice. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Data Sharing and Disclosure

We may share your Personal Data with third parties in the following situations:

1. Service Providers: 

We may engage trusted third-party service providers who assist us in delivering our Services, such as payment processors or IT support. We also may transfer personal data to third parties providing identity management, Website hosting and management, data analysis, data backup, security and storage services. These service providers are contractually bound to process your data only for the purposes specified by us.

2. Legal Compliance: 

We may disclose your Personal Data if required by law or to comply with a valid legal request. This may include disclosing Personal Data to governmental or law enforcement agencies, regulatory bodies, or other authorized public or private entities as required by law.

3. Business Transfer:

In the event of a merger, acquisition, or any form of sale of some or all of our assets, your Personal Data may be transferred to the acquiring entity or merged with the new entity. In any case, you will be notified in advance of any such transfer.

International Transfer of Your Personal Data

Some of our Service Providers or partners may be located in countries outside the European Economic Area (EEA). In such cases, we will ensure that appropriate safeguards are in place to protect your Personal Data in compliance with applicable data protection laws.

To ensure the protection of Personal Data when transferring it outside the European Economic Area (EEA), the following measures can be implemented:

1. Adequacy Decision: 

Transfer Personal Data to countries or organizations that have received an adequacy decision from the European Commission. Adequacy decisions confirm that the destination country provides a level of data protection equivalent to that in the EEA. For more information about adequacy decisions, click here.

2. Appropriate Safeguards:

In order to transfer Personal Data to recipients who do not have an adequacy decision, we may employ standard contractual clauses that have been approved by the European Commission or other recognized legal mechanisms for data transfers. For more information about standard contractual clauses, click here.

Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

1. Right to Access:

You have the right to request copies of your Personal Data.

2. Right to Rectification:

You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

3. Right to Erasure:

You have the right to request that we erase your Personal Data, under certain conditions.

4. Right to Restrict Processing:

You have the right to request that we restrict the processing of your Personal Data, under certain conditions.

5. Right to Object to Processing:

You have the right to object to our processing of your Personal Data, under certain conditions.

6. Right to Data Portability:

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

7. Right to Withdraw Consent:

You have the right to withdraw your previously provided consent to processing activities.

8. Right to Lodge a Complaint:

You can assert your rights by contacting us directly or, if required, by lodging a complaint with a supervisory authority.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by the email: [email protected].

CCPA Privacy Rights

Under the California Consumer Privacy Act (CCPA), California consumers are granted several rights, including:

1. The right to request disclosure of the categories and specific pieces of Personal Data collected by a business about them.
2. The right to request the deletion of Personal Data collected by a business about them.
3. The right to opt-out of the sale of their Personal Data by a business.

According to the definition provided by the CCPA, “sale” pertains to the collection of data for the purpose of creating advertising and other communications. Please be aware that we will not engage in the “sale” of your Personal Data as defined by the CCPA.

If you wish to exercise any of these rights, please get in touch with us by the email: [email protected].

Data Security

We implement appropriate technical and organizational measures to safeguard your Personal Data and protect it against unauthorized access, loss, or alteration.

Links to Other Websites

Our Service or Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Notice of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

How to File a Complaint

We value your privacy and are committed to resolving any concerns or complaints regarding the handling of your personal data. If you believe that we have not complied with our privacy obligations or have mishandled your Personal Data, we encourage you to reach out to us.

Upon completing the investigation, we will inform you of the outcome and any remedial actions taken, if applicable. If you are not satisfied with the resolution provided, you may have additional options, such as contacting a data protection authority or seeking legal remedies in accordance with applicable laws and regulations.

Children’s Data

Our Services are not intended for use by individuals under the age of 18, and we do not knowingly collect or solicit Personal Data from children without appropriate parental or guardian consent. If we become aware that we have collected Personal Data from a child without verifiable parental or guardian consent, we will promptly delete the information from our records.

Changes to this Privacy Notice

We may update Our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page.

You are advised to review this Privacy Notice periodically for any changes. Changes to this Privacy Notice are effective when they are posted on this page.

Version published: 1.0

Date published: July 18, 2023